Order Cancellations

Changed your mind? Contact us as soon as possible.

Request a cancellation or change

Email contact@accooler.shop with your order number, checkout email address, and the change you need. You can also call +1 631-461-3820 during our support hours.

Before an order ships

We review cancellation and address-change requests promptly. We cannot guarantee a change or cancellation once fulfillment has started. An order cannot be canceled after it has shipped.

Payments on canceled orders

When a paid order is successfully canceled, we reverse the payment or issue a refund to the original payment method. Approved refunds are processed within 5 days. Your payment provider or bank may take additional time to display the credit.

If the parcel has already shipped

Wait for delivery and request a return under our Returns & Refunds policy. Do not send a package to the business address or refuse a delivery as a substitute for obtaining return instructions.

Contact Accooler